Terms of Sale

These terms apply to books you buy from us through elderworld.io. Please read them before you order: by placing an order you agree to them. You can save or print this page for your records. These terms are in English only.

Last updated: 8 November 2026

1. About us

• We are Elderworld Studios Ltd, a company registered in England and Wales with company number 14727949.
• Our registered office and trading address is Dyffryn House, Glanarberth, Llechryd, Cardigan, Ceredigion, SA43 2QQ, United Kingdom.
• You can contact us by email at books@elderworld.io.

2. The product

• A Tale of the Nine Lands First Collector's Edition: a hardcover edition signed by the author, J. K. F. Sandham, with a gold foiled slipcase and hardcover, deluxe paper, illustrated endpapers and sprayed edges. It is made in the UK by an independent bookmaker.
• Each copy is numbered from 1 to 500. Numbers are allocated at random; you cannot choose a number.
• Copies are sold in limited releases while stock lasts. Photos are for illustration; because each copy is hand-finished, there may be small differences between copies.

3. Prices and payment

• The price is £33 per copy plus delivery: £5 to UK addresses or £15 to addresses outside the UK. The total is shown before you pay.
• Prices are in pounds sterling (GBP). We are not registered for VAT, so no VAT is added to our prices.
• Payment is taken in full when you place your order. Payments are processed securely by Stripe; we do not see or store your card details.

4. Placing an order

1. Choose UK or international delivery and select Buy now.
2. On the secure Stripe checkout page, enter your email, delivery address and payment details.
3. Check your order. You can correct any mistakes, or go back, before you select the button to pay.
4. Pay to place your order.

• Our contract with you starts when your payment is confirmed. We send a receipt to your email address confirming your order.
• Your delivery address must be in the region you chose: UK delivery is for UK addresses only.
• If, exceptionally, we cannot supply your order (for example, because of an error in stock), we will tell you and refund you in full.

5. Delivery

• We will deliver your order without undue delay and, in any event, within 30 days of your order, unless we agree a different date with you.
• If we do not deliver within that time, you may cancel the order and we will refund you in full.
• The book is your responsibility from the time it is delivered to you, or to someone you nominate. It becomes yours once we have received full payment.
• International orders: any customs duties, import taxes or handling fees charged in your country are your responsibility and are not included in our price.

6. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can change your mind and cancel your order:

• You have 14 days to cancel, starting the day after you (or someone you nominate) receive the book. You do not need to give a reason.
• To cancel, email us at books@elderworld.io with a clear statement that you are cancelling. You can use the model cancellation form below, but you do not have to.
• You must send the book back to us within 14 days of telling us you are cancelling, to Elderworld Studios Ltd, Dyffryn House, Glanarberth, Llechryd, Cardigan, Ceredigion, SA43 2QQ. You pay the cost of returning it; please use a tracked service.
• We will refund the price and the standard delivery cost you paid within 14 days of receiving the book back, or of you showing us proof that you sent it, whichever is sooner. We refund to the payment method you used.
• We may reduce your refund if the book's value has gone down because it was handled more than was needed to inspect it, for example if it is marked or damaged.

7. Faulty or damaged books

Your book must be as described, of satisfactory quality and fit for purpose. As a consumer you have legal rights under the Consumer Rights Act 2015, and nothing in these terms affects them. In summary:

• Up to 30 days after delivery: if your book is faulty, you can get an immediate refund.
• Up to six months: if your book can't be repaired or replaced, you're entitled to a full refund in most cases.
• Up to six years: if your book does not last a reasonable length of time, you may be entitled to some money back.

If your book arrives damaged or faulty, please email us as soon as you can, with photos. We will pay reasonable costs of returning a faulty book. For detailed information, visit Citizens Advice.

8. Our responsibility to you

• We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
• We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your legal rights in relation to the book.
• We sell books for private use only.

9. Events outside our control

We are not responsible for delays caused by events outside our control, such as postal disruption. If this happens we will tell you as soon as possible and do what we can to reduce the delay. If the delay is significant, you can cancel and receive a full refund.

10. Your personal information

We use your name, email and address to process and deliver your order and to contact you about it. Stripe processes your payment. See our Privacy Policy for details.

11. Complaints and the law

• If you have a problem, please email us at books@elderworld.io and we will try to resolve it quickly.
• These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
• If you live outside the UK, you also keep any mandatory consumer rights that the law of your country gives you.

12. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.

Model cancellation form

Complete and return this form only if you wish to cancel your order.

To: Elderworld Studios Ltd, Dyffryn House, Glanarberth, Llechryd, Cardigan, Ceredigion, SA43 2QQ, books@elderworld.io
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: